FAQ

If you can't be present, we can still carry out the intervention provided we don't have to enter the house and the drain/tank is freely accessible.

However, we do ask you to give your approval in advance via an e-mail to info@didiervantongelen.be

No, not usually. We drive adapted vehicles.

Only in special cases is it best to arrange a parking space of 2 cars-length.

The flat-rate price for a standard unblocking is €195 (excl. VAT) for the first 60 minutes in the region mentioned on this website.

Contact us for a complete price list.

For very urgent interventions, interventions in weekends/public holidays and after 8 pm, we apply surcharges (This is on top of the normal clearing or unblocking rate)

You can always contact us for a complete price list. We work with fixed flat-rate prices.

Of course. Your cellar can be completely cleared and, if necessary, cleaned.

We don't charge extra travel costs for work within a radius of 50 kilometres from Herent.

Here are a few municipalities where we can be found daily:

Leuven, Herent, Lubbeek, Bierbeek, Oud-Heverlee, Kessel-Lo, Heverlee, Wilsele, Wijgmaal, Korbeek-Lo, Bertem, Huldenberg, Tervuren, Neerijse, Overijse, Kortenberg, Kampenhout, Rotselaar, Zaventem, Vilvoorde, Grimbergen, Wemmel, Haacht, Mechelen, Londerzeel, Asse, Hoeilaart, Kraainem, Wezembeek-Oppem, Steenokkerzeel, etc.

Please feel free to contact us for any questions.

There could several causes in an underground sewer system, such as subsidence, breakages, hidden underground siphon or monitoring pits, root growth, lime scale formation, etc.

Toilets and drainpipes in the home itself are subject to lime scale formation.

Kitchen drains usually block up with hardened fat residues.

It's our intention not only to unblock, but also to tackle the cause of these problems.

Yes. The sludge on the bottom must be cleared if you have cloudy or foul-smelling rainwater, or a malfunction of the rainwater pump.

Rainwater tanks can also become heavily contaminated due to a blockage in the underground sewerage system, causing wastewater to enter the tank.

Please contact us as soon as possible if the problem persists after the treatment.

If you are satisfied with our service, we would be delighted if you would post a review on our Google page. You can do this with the following step-by-step plan:

1. Go to our Google My Company page.
2. Click on 'Write a review'
3. If you are not already logged in, you should log in now.
4. Choose a star rating and explain your rating in the text box.
5. Click on 'post'

Perhaps you're dissatisfied with the treatment we carried out for you? Then please contact our company so we can find a suitable solution to resolve the issue.